Returning Your OrderUpdated a month ago

If you need to return any part of your order, you have 28 days from receipt of the parcel to do so.

To arrange your return, simply visit our Returns Portal and log in with your order number and email address (your order number can be found in your confirmation email). 

Select the items you wish to return, indicate the reason, and follow the on-screen instructions.

Please package your items securely in the original packaging, include the updated delivery note, and follow the return instructions provided.

If you would prefer not to use our online portal, you may return your order independently to the following address:

Bluebella
Torque
Wortley Moor Road
Leeds
LS12 4JH
United Kingdom

Before sending your return, please ensure that:

• Your order number is clearly included inside the parcel, so we can process it efficiently.

• A tracked shipping service is used, as we cannot accept responsibility for items lost or damaged in transit.

• Items are returned in their original condition (unworn, with tags attached) and within the 28-day window.

• You retain proof of postage until your refund has been successfully processed.

At this time, we do not offer exchanges. If you require a different size, style, or product, we recommend returning your order for a full refund and placing a new order. Please note that shipping costs are non-refundable.

For any questions regarding your return, please contact our Customer Care Team at [email protected], who will be happy to assist.