Thank you for shopping with us! If you need to return any part of your order, you have 30 days from the receipt of the parcel to do so. Inside your package, you'll find a returns slip. Please fill it out with your return details and let us know if yo
We aim to process your return and refund for you as quickly as possible, but it may take up to 14 working days for your refund to be processed after returning the item(s) to our warehouse. If you have not been refunded after 14 working days of return
As per the UK refund policy, shipping costs are eligible for a refund only if the product is returned within 14 days of receipt. It is important to note that this policy exclusively covers standard shipping charges.
Our exchange process may be different to other companies. Let us explain. When your exchange order arrives at our warehouse, it will undergo our standard processing time of 4 to 14 working days - similar to our refund process. Once our warehouse team