What do I do if my parcel hasn't arrived?Updated 6 hours ago
You can find your estimated delivery date in your original Order Confirmation Email. Once your order has been shipped, you’ll receive a Shipping Confirmation Email with a tracking link.
Please note that tracking information may take 12–24 hours to update.
We kindly ask that you allow the full delivery timeframe for your order to arrive. If your order hasn't arrived after this time, please get in touch with our Customer Care team, and we’ll be happy to help.
While we always aim to deliver within the estimated timeframe, please note that this is an estimate, and unexpected delays may occasionally occur.