What if I've received an incorrect or damaged product?Updated 5 hours ago

If your item is incorrect or faulty, please contact [email protected] within 14 days of the receipt of the parcel to obtain a refund.

Please do not post any faulty or incorrect items back to us before our customer care team has advised you.

Faulty items will only be accepted if the goods are delivered to the customer damaged or if a subsequent manufacturing fault occurs within 6 months after delivery. 

Any items displaying damage deemed to be a result of wear and tear will not be accepted as faulty. Your statutory rights are not affected.

Please note that we are unable to accept personalised items as faulty if the damage is a result of general wear and tear. Please contact our customer care team if you would like further information.